Categories: UX Techniques & Tools
Also known as “jobs to be done,” job stories help define user tasks in product design. A more generalized version of user stories that attempts to avoid leading a design with persona-first phrasing.
Format: When [name situation], I want to [list motivations and forces], so I can [expected outcome].
Example: When I go shopping for groceries, I want to find the cheapest available produce, so I can save money shopping.« Back to Glossary Index